Information For A Responder

As an emergency responder you are an important part of the LifeCare network. Now people can live independently in their own homes because LifeCare provides 24-hour monitoring and emergency assistance in your community should it be needed. You are helping to make this service possible.

If a signal for help is received at the LifeCare Emergency Response Centre, our Response Centre personnel will determine whether your assistance may be needed by calling the LifeCare subscriber. If no one answers, the Response Centre personnel will then begin calling a list of responders numbered one to three.

As a responder, you are a volunteer and should have been asked by the subscriber to perform the following:

  • to have a method of entry into the home if called to assist
  • to enter the home and assess the nature of the emergency
  • to take necessary action to help the person, e.g. call the doctor, call the ambulance

If calling 911 yourself, pick up the phone and listen for a dial tone. If a dial tone is present, dial the number. If the dial tone is not present, hang up and try again.

We would suggest that you meet the subscriber and become familiar with the LifeCare program and equipment. If you have any questions or would like to know more about the LifeCare program, please call the Chinook LifeCare Office at the number listed in the contact section below.

Reaching out to support those who need a helping hand is a trait we all admire. Thank you for caring.

For responders cell phones: enter the number 1-866-561-6433 intoy your cell phone contact list and label its as ‘Mom/Dad needs Help’ or ‘Mom’s/Dad’s emergency’ or something like that. When the monitoring company calls them, it would show up on their call display.

It is recommended that they add this contact number to their cell phone ….then test it by pressing the TeleCare help button…. And when the operator from the monitoring centre comes on, say you are just testing and would they mind calling them back on their cell phone so they can ensure that their call display works.

Sincerely,

CHINOOK LIFECARE